For many schools, Teams is where staff already talk, and sometimes where students and families meet staff too. It can be a convenient route for hand-offs. The agent reads what it is allowed to see before it acts, so its replies match what your team would find if they looked themselves.
When an agent needs a person, it could post a short summary to a staff channel, so the right colleague picks it up. An agent could also share a drafted report for approval. Where an action changes a record that matters, such as a grade or a place, the step can wait for a person to approve it.
Most delays come from permissions and from deciding who should be told what. Teams makes it easy to create channels, and just as easy to create noise. A short plan for where agent summaries land, and who reads them each morning, matters more than any technical step in the connection itself.
Pick which channels the agent may post to and who is notified, otherwise hand-offs become noise. Avoid placing sensitive conversation detail in broad channels. Your Microsoft 365 administrator controls app permissions, so involve them early. We confirm what is possible with your tenant on the discovery call. If a safeguarding concern arises, it should follow your safeguarding route to designated staff, not rely on a general chat channel.