Glossary

Retrieval-augmented generation (RAG)

A technique where the AI looks up relevant facts in your documents before answering, instead of relying on memory.

Why it mattersIt keeps answers grounded in your policies and data, and makes them easier to check.

In practice at aieduzOur parent & student helpdesk uses this: term dates, buses, uniforms and lunch menus. Answers the questions your front office gets 100 times a day.Meet the parent & student helpdesk →

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