Glossary

Escalation (handoff)

Passing a conversation or task from an AI agent to a person, with a summary of what has happened so far.

Why it mattersGood handoffs mean customers never have to repeat themselves.

In practice at aieduzOur parent & student helpdesk uses this: term dates, buses, uniforms and lunch menus. Answers the questions your front office gets 100 times a day.Meet the parent & student helpdesk →

A student working at a desk under a warm lamp

NewsletterAI automation, once a month.New use cases, prompts and guides. No spam.

Give teachers time back for teaching.

01A 30-minute call with the rainmindz team02A written agent blueprint within a week03No commitment until you approve it

Discovery call · 30 minVideo call with the rainmindz team

Pick a day · November

Pick a time · Mountain Time