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Glossary

Chat agent

An AI agent that converses over web chat, SMS, WhatsApp or social messages, trained on your own content.

Why it mattersIt answers instantly on the channels customers already use, at any hour.
In practice at aieduzOur parent & student helpdesk uses this: term dates, buses, uniforms and lunch menus. Answers the questions your front office gets 100 times a day.Meet the parent & student helpdesk →
Related terms
Retrieval-augmented generation (RAG)GuardrailsEscalation (handoff)Orchestration
A student working at a desk under a warm lamp
Related guideAI for edtech companies: a practical guide
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01A 30-minute call with the rainmindz team02A written agent blueprint within a week03No commitment until you approve it
Discovery call · 30 minVideo call with the rainmindz team
Pick a day · November
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