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Glossary

Intent detection

Working out what someone wants from what they say or write, such as booking, cancelling or asking about a bill.

Why it mattersGetting intent right is the difference between a helpful agent and a frustrating one.
In practice at aieduzOur admissions agent uses this: answers enquiries 24/7 in English and Spanish. Answers admissions calls and books tours and interviews.Meet the admissions agent →
Related terms
Voice agentWorkflow automationHallucination
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Related guideAI for k-12 schools: a practical guide
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